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Copilot Studio Pilot
Give your team the skills to build their own AI agents around the workflows that matter most to your business.
What if your team could build AI tools themselves?
Microsoft 365 Copilot Business works within your actual business data, i.e. your emails, documents, meetings and files.
But it is designed for general productivity tasks. It doesn't know the specific steps in your client onboarding process. It can't navigate your internal approval workflow. It won't answer staff questions the way someone who knows your business inside out would.
That is where Microsoft Copilot Studio comes in.
Copilot Studio is a low-code development environment built into Microsoft 365 that lets your team create custom AI agents without needing a development background. Agents that are trained on your data, connected to your Microsoft 365 environment and designed around the way your business actually works.
The problem is that most teams don't know Copilot Studio exists, let alone how to use it effectively. The Copilot Studio Pilot changes that by giving your team the hands-on skills and confidence to identify the right processes to automate, build their first AI agent and keep building from there independently.
What is included in this program?
Hands-on training and a live build so your team knows how to do it themselves.
Discovery workshop
Working with your team to identify the best candidate process for your first AI agent.
Copilot Studio training
Hands-on training covering how the platform works, how to design and configure AI agents and how to connect them to your Microsoft 365 data and tools.
Guided first build
Your team builds their first custom AI agent during the pilot with our team alongside them throughout.
Microsoft 365 integration
Connecting your agents to the relevant tools in your Microsoft 365 environment so your team understands how to make agents work within the systems they already use every day.
Testing and refinement
Walking your team through how to test, gather feedback on and refine an agent before deployment so they know the full process from idea to live tool.
What you will get?
A team that can build their own AI tools and not just use them.
By the end of the Copilot Studio Pilot your business will have:
- A team trained and confident in using Microsoft Copilot Studio.
- One fully built and deployed AI agent created by your team, with our guidance.
- A clear framework for identifying and scoping future agent builds independently.
- Full documentation to support ongoing builds after the pilot concludes.
- A practical understanding of how far AI automation can go inside your Microsoft 365 environment.
This is the point where AI capability becomes something your business owns and not something you rely on a third party to deliver every time.
How it works?
Step 1: Book a consultation
We spend 30 minutes understanding your business, your current Microsoft 365 setup and the kinds of workflows you would most like to see automated.
Step 2: Discovery workshop
We work with your team to identify and define the right process for your first AI agent and map out exactly what it needs to do.
Step 3: Design, build & test
Your team learns Copilot Studio hands-on, then builds their first AI agent with our team alongside them from initial design through to a tested, deployed tool.
Step 4: Handover
You receive full documentation and a clear process for scoping and building future agents independently.
Why choose Netway?
Experienced and reliable
25+ years helping Australian businesses get more from their technology, the enterprise complexity or price tag.
Microsoft 365 specialists
With hands-on experience across gaming & hospitality, engineering, finance and education sector.
Honest feedback
We tell you what you need, not just what you could buy. Even when that means telling you to wait.
We speak your language
Plain-English advice, senior-level expertise and a genuine commitment to outcomes over outputs.
Always on your side
We're not here to sell you AI for the sake of it. We're here to make sure that if you invest in it, it delivers.
Other stages
Looking to build your Microsoft 365 Copilot Business foundation first?
Stage 1
AI Readiness & Governance Assessment
Before you enable Copilot Business, make sure your Microsoft 365 environment is properly set up and secured. We will tell you exactly where you stand.
Stage 2
Copilot Business Jumpstart
Get your team using Copilot Business effectively inside Outlook, Teams, Word, Excel and Powerpoint. With role-based training and a custom prompt library built for your business.
FAQ
VoIP (Voice over Internet Protocol) transmits your calls over the internet instead of through traditional phone lines. This allows for enhanced features, greater flexibility and significant cost savings while maintaining professional call quality. Unlike traditional systems, VoIP doesn't require expensive hardware installations or maintenance.
Not necessarily. Many existing desk phones can be repurposed with VoIP adapters. Additionally, our system works with softphones (software applications) on computers and smartphones, potentially eliminating the need for desk phones altogether. During our assessment, we will identify which of your existing equipment can be integrated.
Our VoIP solution includes built-in redundancy features. Calls can automatically reroute to mobile devices or alternate locations during internet outages. We can also implement backup internet solutions as part of your business continuity plan to ensure you never miss important calls.
Absolutely. Our VoIP system employs enterprise-grade encryption that exceeds traditional phone security standards. All calls and data are protected with the same level of security used by major financial institutions. We also provide regular security updates without any disruption to your service.
Only in positive ways. Your customers will experience improved call clarity, more efficient routing to the right person and enhanced features like automatic callbacks and customised greetings. The transition is transparent, with your existing business numbers ported to the new system.
Typical implementation takes 2-4 weeks, depending on your business size and requirements. We strategically plan the transition to ensure zero downtime, often running both systems in parallel until the new system is fully operational and tested. Training is provided to ensure your team is comfortable before full cutover.
Yes, we can port your existing business numbers to our VoIP system, ensuring business continuity and eliminating the need to update your contact information with clients and partners. The porting process is handled entirely by our team with minimal input required from you.
Ready to find out what AI can do for your business?
Let our experts help you find out.