Netway Networks – FAQs

About Netway Networks

What services does Netway Networks provide?

Netway Networks is a leading Australian IT services company offering comprehensive managed IT services, cyber security solutions, cloud services, Essential 8 assessments, communications tools, IT procurement and IT consulting. We help businesses across Australia maximise their IT investments while maintaining robust cyber security.

How long has Netway Networks been in business?

Founded in 1999, Netway Networks has over 25 years of experience providing reliable and innovative IT solutions to Australian businesses. Our longevity demonstrates our commitment to adapting and evolving with the changing technology landscape.

Which areas does Netway Networks service?

Our service footprint spans across NSW, VIC, QLD and WA. We support businesses with comprehensive and personalised IT solutions and cyber security services to meet their unique IT requirements. 

What size businesses does Netway Networks work with?

We specialise in providing IT solutions and support to small and medium-sized businesses (SMBs) across Australia. Our services are specifically tailored to meet the unique needs and budgets of growing businesses.

What is the Netway Networks difference?

We are passionate about simplifying IT for our clients. We believe technology should empower, not overwhelm, which is why we focus on providing straightforward solutions with clear business value rather than complex technical jargon.

• We offer month-to-month agreements.
• We have a mature cyber security service offering. 
• We are a part of a wide group of companies, including WilldooIT and Pacific Commerce, that can offer extended services to you.
• We combine national reach with personalised service to meet your unique IT requirements. 

Managed IT Services

What are managed IT services?

Managed IT services involve outsourcing your day-to-day IT operations and maintenance to a specialist provider like Netway Networks. This includes network monitoring, system maintenance, help desk support, cyber security training and proactive IT management to keep your systems running smoothly.

How can managed IT services benefit my Australian business?

Managed IT services provide predictable costs, reduced downtime, access to specialist expertise, improved security and allow you to focus on core business activities rather than IT issues. This is particularly valuable for Australian businesses looking to remain competitive in the digital economy.

What is included in Netway's managed IT services?

Our managed IT services include 24/7 network monitoring, cyber security solutions, help desk support, system maintenance, software updates, backup management, strategic IT planning and procurement. We customise our service packages to meet your specific business requirements.

How much do managed IT services cost in Australia?

Managed IT service costs vary based on business size, complexity and specific requirements. Netway's prices typically start from from $79​ per device with minimum spend of $550 per month. Contact us for a customised quote based on your business needs.

Cyber Security Solutions

Why is cyber security important for Australian businesses?

Cyber security is crucial for protecting business data, maintaining customer trust, ensuring regulatory compliance, and preventing costly business disruptions. Australian businesses face increasing cyber threats, making professional security solutions essential.

What cyber security services does Netway Networks offer?

We provide comprehensive cyber security solutions including threat monitoring, vulnerability assessments, security awareness training, incident response, Essential 8 assessment & implementation and ongoing security management to protect your business from cyber threats.

What is an Essential 8 assessment?

The Essential 8 is the Australian Government's cyber security framework outlining eight key strategies to protect against cyber threats. Our Essential 8 assessment evaluates your current security posture and provides recommendations for compliance and improved protection.

How often should my business conduct cyber security assessments?

We recommend annual cyber security assessments at minimum, with quarterly reviews for high-risk environments. Regular assessments help identify new vulnerabilities and ensure your security measures remain effective against evolving threats.

What should I do if my business experiences a cyber attack?

Contact Netway Networks immediately for incident response support. We provide 24/7 emergency response to contain threats, assess damage, restore operations and implement measures to prevent future incidents.

Cloud Services

What cloud services does Netway Networks provide?

We offer comprehensive cloud solutions including cloud migration, Microsoft 365 implementation, cloud backup and disaster recovery, hybrid cloud solutions and ongoing cloud management to help your business leverage cloud technology effectively.

Is cloud computing secure for my business data?

When properly implemented and managed, cloud computing can be more secure than on-premises solutions. Netway Networks ensures your cloud environment follows security best practices with appropriate encryption, access controls and monitoring.

How can cloud services help my Australian business?

Cloud services provide scalability, cost efficiency, improved collaboration, remote work capabilities, automatic updates and enhanced disaster recovery. This helps Australian businesses remain agile and competitive in the modern digital landscape.

What is the difference between public, private and hybrid cloud?

Public cloud uses shared infrastructure, private cloud provides dedicated resources and hybrid cloud combines both. Netway Networks helps you choose the right cloud model based on your security requirements, compliance needs and budget.

IT Support & Consulting

Do you provide 24/7 IT support?

Yes, Netway Networks offers 24/7 monitoring and support to ensure your IT systems remain operational around the clock. Our Australian-based support team is available when you need assistance.

How quickly can you respond to IT issues?

Response times vary based on service level agreements and issue severity. Critical issues receive immediate attention, while standard requests are typically addressed within business hours. We prioritise business-critical problems to minimise downtime.

What is IT consulting and how can it help my business?

IT consulting involves strategic planning and advisory services to help you make informed technology decisions. Our consultants and engineers assess your current IT environment, identify opportunities for improvement and develop strategies aligned with your business goals.

Can you help with IT procurement and vendor management?

Yes, we provide IT procurement services to help you select the right technology solutions at the best prices. We manage vendor relationships, negotiate contracts and ensure you receive optimal value from your IT investments.

IT Essentials Video Series

What is Netway's IT Essentials series?

Our IT Essentials series is an educational video collection designed specifically for busy business leaders who need to understand IT and cyber security concepts quickly. Each video is under two minutes and delivers valuable insights in business-friendly language, helping you make informed decisions without getting bogged down in technical jargon.

What topics does the IT Essentials series cover?

The series covers four key areas: cyber security (essential knowledge shared in business-friendly language), IT strategies (insights for smarter business IT decisions and planning), trends (quick updates on technology changes affecting businesses), and leadership (guidance for leading teams through IT challenges). Each topic is designed to address the real-world concerns of Australian business leaders.

Who should watch the IT Essentials videos?

The IT Essentials series is perfect for C-suite executives, business owners and managers who need to understand IT concepts but don't have time for lengthy technical explanations. If you are responsible for making technology decisions, managing IT budgets, or ensuring your business stays secure and competitive, these videos are designed for you.

How can the IT Essentials series help my business?

These videos help you stay informed about critical IT and security topics, make better technology investment decisions, understand emerging threats and trends and communicate more effectively with IT professionals. By investing just a few minutes, you will gain the knowledge needed to protect and grow your business in today's digital landscape.

Where can I access the IT Essentials series?

You can access our complete IT Essentials video series at https://www.netway.com.au/resources/it-essentials-series. New videos are added regularly, so bookmark the page and check back for the latest insights on technology trends and cyber security developments affecting Australian businesses.

Are the IT Essentials videos free to watch?

Yes, our IT Essentials series is completely free and available to all business leaders who want to improve their understanding of IT and cyber security. We believe that education is the foundation of good security practices and we are committed to helping Australian businesses stay informed and protected.

Getting Started

How do I get started with Netway Networks?

Contact us for a free consultation where we will assess your current IT environment, understand your business requirements and recommend appropriate solutions. We will develop a customised proposal tailored to your needs and budget.

Do you offer free IT assessments?

Yes, we provide complimentary IT assessments to evaluate your current systems, identify potential issues and recommend improvements. This helps you understand your IT landscape before making investment decisions.

What information should I prepare before contacting Netway Networks?

Prepare information about your current IT setup, business size, industry, specific challenges you are facing and your technology goals. This helps us provide more targeted recommendations during our initial consultation.

How long does it take to implement new IT services?

Implementation timeframes vary based on solution complexity and business requirements. Simple services may be deployed within days, while comprehensive IT transformations may take several weeks. We provide detailed project timelines during the planning phase.

Can you work with our existing IT systems and vendors?

Absolutely. We work alongside your existing systems and vendors to ensure smooth integration (or migration) and minimal disruption. Our goal is to enhance your current IT environment while providing the best possible outcomes for your business.

What if my staff aren't very tech-savvy?

Don't worry, we specialise in working with teams of all technical skill levels. We provide comprehensive user training and offer ongoing support to help your staff feel confident with new systems. Our approach focuses on making technology simple and accessible, not intimidating. We also provide our IT Essentials video series to help build basic IT knowledge across your organisation in an easy-to-digest format.

Industry-Specific Questions

Do you work with businesses in my industry?

Netway Networks serves businesses across various industries, with particular expertise in healthcare & gaming, architecture & engineering, financial services and education. Our deep experience in these sectors means we understand the unique IT challenges, regulatory requirements and security needs specific to your industry.

What are the advantages of choosing Netway Networks over larger IT support providers like Geeks2U?

While larger MSPs offer broad coverage, Netway Networks provides the specialised expertise and personalised service that SMBs need. Our 25+ years of experience means we've built deep relationships with our clients and understand their businesses intimately. You will work directly with our IT engineers and consultants, not entry-level technicians. We offer proactive strategic planning rather than just reactive support and our industry specialisations in hospitality, gaming, architecture, engineering, financial services and education mean we understand your specific compliance and operational requirements. Plus, as an established Australian business, we provide local accountability and support without the bureaucracy of larger organisations.

How do you ensure compliance with Australian regulations?

We stay current with Australian IT and privacy regulations including the Privacy Act, Notifiable Data Breaches scheme and industry-specific requirements. Our solutions are designed to help you maintain compliance while protecting your business and customer data.

Can you help with remote work and BYOD policies?

Yes, we provide solutions for secure remote work including VPN setup, endpoint security, cloud collaboration tools and BYOD (Bring Your Own Device) policy implementation to ensure productivity while maintaining security standards.

Support & Maintenance

What happens if something goes wrong with my IT systems?

Our monitoring systems detect issues proactively, often before you notice them. When problems occur, our support team responds according to your service level agreement to restore operations quickly and minimise business impact.

Do you provide staff training on new IT systems?

Yes, we offer user training to ensure your team can effectively use new IT systems and security protocols. Proper training is essential for maximising your technology investment and maintaining security.

How do you stay current with technology trends?

Our team continuously updates their skills and certifications to stay current with evolving technology. We monitor industry trends, attend training and maintain partnerships with leading technology vendors to provide you with the latest solutions.

Reach out to our team anytime if you would like to learn more.