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VoIP Phone
Keep your team and clients connected anytime, anywhere with our secure and reliable cloud VoIP phone solutions.
A cloud-based phone system that does it all
Calling/message
Stay connected locally and globally with crystal-clear HD calls. Featuring advanced features like call queue management, voicemail-to-email, detailed call recording for training and compliance, and more.
Collaboration
Boost team collaboration with key voice features like seamless call transferring, three-way conferencing and advanced call routing to ensure customers always reach the right person.
Analytics
Leverage call reporting and real-time dashboards for powerful insights that enhance efficiency by optimising staffing, ensuring call quality and improving service levels through data-driven decisions.
Integrations
Integrate our VoIP solutions with your CRM, helpdesk, e-commerce platforms, business tools and more via native integrations and custom APIs for a unified, productive workflow.
What is VoIP and how does it work?
VoIP or Voice over Internet Protocol utilises internet services for making and taking phone calls rather than traditional services that utilise analogue phone lines.
As internet connections are more and more readily available and powerful in Australia, and across the world, we have the ability to communicate through digital channels rather than being reliant on phone line infrastructure.
If you don't have the technical infrastructure in place, tired of expensive phone bills or merely want to take your business into the next stage of growth, contact us for a free consultation.
Unlock the impossible. VoIP phone systems cut costs, boost productivity, enhance customer experience and offer secure, scalable resilience.
Why switch to VoIP?
Reduce costs
Reduce communication costs by up to 60% by eliminating hardware maintenance and high call charges with our cloud VoIP phone solutions.
Business continuity
Ensure business continuity with our system that automatically reroutes calls during outages, so you never miss an important client interaction.
Work from anywhere
Empower your team to make and receive business calls on any device, anywhere, maintaining professionalism without exposing personal numbers.
Grows with you
Scale your phone system instantly by adding new lines, users and features without hardware or technician visits. Expansion takes minutes, not weeks.
Suitable for different businesses
Why choose Netway?
Unlimited local support
Onsite or remote, we can come to you or work on your network from anywhere.
Secure and reliable
We have a comprehensive cyber security strategy and you can count on us to provide the best service and advice.
Multi-location coverage
We have offices across NSW, VIC, QLD and WA. Enjoy faster help and efficient support, onsite or remote.
Certified technicians
Our people are trained with certifications in Microsoft, VMWare, MacOS and Linux to provide you comprehensive services.
FAQ
VoIP (Voice over Internet Protocol) transmits your calls over the internet instead of through traditional phone lines. This allows for enhanced features, greater flexibility and significant cost savings while maintaining professional call quality. Unlike traditional systems, VoIP doesn't require expensive hardware installations or maintenance.
Not necessarily. Many existing desk phones can be repurposed with VoIP adapters. Additionally, our system works with softphones (software applications) on computers and smartphones, potentially eliminating the need for desk phones altogether. During our assessment, we will identify which of your existing equipment can be integrated.
Our VoIP solution includes built-in redundancy features. Calls can automatically reroute to mobile devices or alternate locations during internet outages. We can also implement backup internet solutions as part of your business continuity plan to ensure you never miss important calls.
Absolutely. Our VoIP system employs enterprise-grade encryption that exceeds traditional phone security standards. All calls and data are protected with the same level of security used by major financial institutions. We also provide regular security updates without any disruption to your service.
Only in positive ways. Your customers will experience improved call clarity, more efficient routing to the right person and enhanced features like automatic callbacks and customised greetings. The transition is transparent, with your existing business numbers ported to the new system.
Typical implementation takes 2-4 weeks, depending on your business size and requirements. We strategically plan the transition to ensure zero downtime, often running both systems in parallel until the new system is fully operational and tested. Training is provided to ensure your team is comfortable before full cutover.
Yes, we can port your existing business numbers to our VoIP system, ensuring business continuity and eliminating the need to update your contact information with clients and partners. The porting process is handled entirely by our team with minimal input required from you.
Ready to modernise your business communications?
Let our experts help you find out.