About Wagner Soil Testing:
Wagner Soil Testing is a trusted provider of geotechnical services across South-East Queensland and Northern New South Wales. With over 20 years of industry experience, they offer soil testing, pipe testing, CCTV inspections, effluent disposal solutions and geotechnical drilling. Their work supports civil construction projects by helping clients assess site conditions, ensure pipeline integrity and plan effective waste systems.
The challenge:
Wagner Soil Testing had long struggled with outdated and unreliable IT systems. Key challenges included:
- Unreliable data backups: Server backups were inconsistent and often failed, leaving critical business data at risk. They never felt fully confident that their information was safely backed up or recoverable if something went wrong.
- Outdated video storage infrastructure: Wagner's storage system was no longer able to handle the increasing volume of footage they needed to store from their CCTV pipe inspections. This not only created frustrating coverage gaps but also left parts of their operations unmonitored.
- Connectivity issues: Poor internet performance, especially in remote areas, interrupted operations and affected productivity regularly.
- Slow IT support: Their previous IT provider was slow to respond, with delays stretching from days to weeks for basic fixes.
These issues not only created operational risks but also caused significant frustration and downtime across the business.
The solution:
Since partnering with Netway, Wagner has undergone a significant transformation of their IT infrastructure that directly addressed their previous pain points.
Automated,
secure data backups
Installed a reliable, automated backup system with offsite storage
for full disaster recovery. This is a vital upgrade in Wagner's business
continuity planning and it meant their data remain safe even in extreme scenarios
like hardware failure, fire or other on-site disasters.
Upgraded video storage
Replaced the existing storage device with a high-capacity, high-performance system,
ensuring complete footage retention and enabling the launch of a second CCTV
van. This boosted Wagner’s operational capabilities and allowed them to
increase capacity and revenue potential.
Starlink satellite internet
Deployed Starlink technology for reliable connectivity in remote areas,
point-to-point wireless links to eliminate inter-office communication
disruptions and hybrid internet with automatic failover for continuous
uptime and enhanced performance. This resolved frequent connectivity
disruptions and created a much more stable communication channel across
sites.
The result:
Since implementing the solutions with Netway, Wagner has seen a marked improvement in both operational efficiency and business performance.
- Zero data loss risks thanks to secure, automated backups. This provides Wagner a solid foundation for future growth.
- Fully operational video storage infrastructure with greater capacity and reliability.
- Expanded service capabilities through dual CCTV van deployment. These vans can now upload footage while in transit to the next job, dramatically cutting down on administrative time and increasing workflow efficiency.
- Faster, stable internet across all locations, improving workflow and communication.
- Reduced downtime and increased productivity, with IT no longer holding the business back.
Freed from the constant distractions of IT issues, Wagner is now able to focus on growth, innovation and delivering even greater value to their clients.